Who’s problem is it?
Yesterday I received a phone call from a local tradesman that we have worked with over the years and I very much respect. Bruce is an excellent mason with up near 30 years of experience.
He was calling on a lovely couple who had inquired on having some masonry work done in they’re home. During the conversation the couple had mentioned they are having problems with their conservatory on their home and would he like to take a look?
It seems this couple had purchased their conservatory from a well know ‘reputable’ American conservatory company, and then had a local contractor install it for them.
That’s when the nightmare began. The conservatory leaks like a sieve. Water, they conservatory’s number one enemy!
Unfortunately their story gets worse.
They called the company that installed the conservatory. The contractor was inexperienced at conservatory installation and said that the problem was with the manufacturer. The manufacturer said the problem was that the contractor did not install the conservatory according to specifications, so they are not responsible.
Who is right? Who is wrong?
Now the poor homeowner is caught in the middle. Fingers pointing in every direction except back at ones self.
This is where my friend Bruce came in. He looked at the conservatory and said “I can’t tell you what the problem is, but I can tell you I know the most knowledgeable conservatory builders in American and I will give Jim a call.”
I am presently making arrangements to visit the couple and see if we can’t come up with a simple answer for the problems they are having. I hate to see our industry besmirched in this manner.
So, I come to my final point of this blog entry: Conservatory Craftsmen is the designer and builder of your conservatory. People ask us about the ‘sub-contractors’ that come to build their conservatory. No such thing. We are a family company. The family comes to each and every installation to make sure everything we promised is delivered. And to make sure that the story I have just told you never repeats itself with a Conservatory Craftsmen product.
We design, deliver, build, warrant and even service over the years, if desired. But if a problem occurs, we are not pointing fingers, we are getting the job done.